Cancellation and Rescheduling Policy for ALL IT FIX
Effective Date: 09/16/2025
At All IT Fix LLC, we value customer satisfaction and aim to provide reliable and professional services. This Refund & Cancellation Policy explains the terms under which customers may cancel services or request refunds.
Service Cancellations
Customers may cancel a booked service by contacting us via phone or email.
Cancellations made at least 24 hours before the scheduled appointment are eligible for a full refund.
Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee or partial refund.
No-shows (failure to provide access or availability at the scheduled time) may result in full service charges with no refund.
Refund Eligibility
Refunds may be issued in the following cases:
Advance payments for services canceled within the eligible cancellation period.
Overpayment or duplicate charges made in error.
Services not delivered due to circumstances under our control.
Refunds will not be issued for:
Dissatisfaction with services where work was completed as requested.
Issues arising from pre-existing hardware/software defects or customer negligence.
Third-party costs (e.g., parts, software licenses) already purchased on behalf of the customer.
3. Refund Process
- Approved refunds will be issued to the original method of payment (credit/debit card, bank transfer, or other approved method).
- Refunds will be processed within 7–10 business days after approval.
- In some cases, bank or payment gateway delays may affect the exact timing of refund availability.
4. Rescheduling
- Customers may request to reschedule a service at least 12 hours before the appointment without additional fees.
- Rescheduling requests made less than 12 hours before may incur a rescheduling charge
Contact for Cancellations & Refunds
- Contact for Cancellations & Refunds
For cancellations, rescheduling, or refund requests, please contact us:
All IT fix LLC
30 N Gould St Ste R
Sheridan, WY 82801
USA
️ Support@allitfix.com